What if my client wants to make a complaint?

We work towards providing a high level of service and support for our customers and workers. Please share your feedback with us – complaints, compliments and suggestions will help us to better our service in order to assist you.

For Fora Customers:

You can lodge a complaint online or over the phone.
Email info@foratherapy.com and someone will get in touch with you.
Call 1800 921 422 between 9am and 5pm, Monday to Friday.
Speak with us on live chat between 9am and 5pm, Monday to Friday.

For Fora Workers:

You can lodge a complaint online or over the phone.
Email info@foratherapy.com and someone will get in touch with you.
Call 1800 921 422 between 9am and 5pm, Monday to Friday.
Speak with us on live chat between 9am and 5pm, Monday to Friday.

Other complaints:

We are unable to deal with complaints about:

The National Disability Insurance Agency (NDIA)
Access to the NDIS
Decisions about NDIS participant plans.

You can speak to the NDIA to make a complaint about these.

If you’re not sure who to talk to about your complaint, contact us and we can help direct you to the right place.

Making a complaint about Fora:

A complaint can be made to the NDIS Commission by:

Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
National Relay Service and ask for 1800 035 544.
Completing a complaint contact form.

The NDIS Commission can take complaints from anyone about:

NDIS services or supports that were not provided in a safe and respectful way
NDIS services and supports that were not delivered to an appropriate standard
How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant

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