Feedback and Problem Solving

  • Restrictive practices

    It’s important for you to know what restrictive practice is when working as an AHA to ensure that: You are avoiding the risks of applying it and You know how to report if used within the workplace.   DEFINITION: VIC Health definition“The use of restraint is a significant infringement of a person’s right to [...]

  • What do I do if something bad happens? How do I fill out an incident report?

    If this is a medical emergency, serious injury or if you are unsure, you should first contact emergency services on 000. When an incident occurs at Fora, the following steps should be taken to submit an incident report to Fora's website: Document the incident: Record all details and relevant information about the incident, including date, [...]

  • What if my client wants to make a complaint?

    We work towards providing a high level of service and support for our customers and workers. Please share your feedback with us – complaints, compliments and suggestions will help us to better our service in order to assist you. For Fora Customers: You can lodge a complaint online or over the phone. Email info@foratherapy.com and [...]

  • How can I give feedback?

    Please contact the Fora support team directly via phone or email for ANY type of feedback, concerns, questions, extra support, or just to have a chat. We are available via phone and email between Monday to Friday 9am - 5pm. The feedback that you should contact us about immediately include: It has been difficult organising [...]

  • How can I talk to somebody about abuse or neglect?

    If this is something you may have witnessed whilst working with a client, or something you're worried about you can speak with Fora or The National Disability Abuse and Neglect Hotline. The National Disability Abuse and Neglect Hotline (The Hotline), is a free, independent, and confidential service for reporting abuse and neglect of people with [...]

  • Who can I talk to in an emergency?

    If this is a medical emergency, serious injury or if you are unsure, you should first contact emergency services on 000. If you need to speak urgently with a Fora team member, please call 1800 921 422 and stay on the line until a team member is able to answer.