Pricing and Invoicing
To view our rates and frequently asked questions, please check out our Pricing Page. If you have any questions, please contact us at info@foratherapy.com or call us on 1800 921 422.
Our meet and greets are complimentary 1-hour (maximum) sessions to allow both parties to find out whether they are a good fit for each other. You will have a complimentary meet and greet with each allied health assistant that you are interested in if they have submitted their application.
If you would like to reschedule a session within the cancellation period, you will be charged. To avoid charges, please aim to reschedule your session as soon as possible.
If a session is cancelled within 12 hours of the scheduled session, you will be charged the full amount for the session (up to a maximum of 2 hours).
If a session is cancelled before 48 hours of the scheduled session, you will not be charged for the session.
We understand that things can occur last minute which can result in a cancelled session. If you feel that you shouldn’t be charged for a cancellation session due to your situation, please email info@foratherapy.com or give us a call on 1800 921 422.
Please email accounts@foratherapy.com and provide the invoice number, payment date and total amount. Our accounts team will take care of this for you.
Our cancellation policy changed as of 22nd November 2021. A reminder email was sent out to our users about this change.
If your allied health assistant (AHA) sees two of your children back-to-back and consecutively works for 1.5 hours or longer, these changes won't affect you. For example, if your AHA spends one hour with the first child, and another hour with the second child immediately after, neither you or your AHA will notice any difference [...]
We will aim to get back to you as soon as possible! Please give us a call on 1800 921 422 if you have not heard back from us.
For any questions or concerns about invoicing, pay rates or anything related to finances, please email accounts@foratherapy.com.
If a session is cancelled within 48 hours of the scheduled session, you will be charged the full amount for the session.
Please email accounts@foratherapy.com to let us know. We will contact the allied health assistant to confirm whether they are willing to continue sessions without travel allowance or if they are open to extending their shift hours to make the travel more worthwhile. We will aim to find a solution that would work for you both. [...]
Fora calculates travel time using Google maps driving times regardless of whether the therapy assistant is driving or taking public transport. For example, the distance from your home to allied health assistant's home via car is 40 minutes one way: you would be charged an additional 20 minutes to travel to your home and; an [...]
We will aim to match you with an allied health assistant that is within 20 minutes driving distance from your home to avoid you paying travel fees. We normally don’t charge you for the allied health assistants travel time to and from your home. However, according to the NDIS, the maximum amount of travel time [...]
How much time before a therapy assistant session can I cancel or reschedule without getting charged?
To avoid cancellation fees, please provide twelve (12) hours notice. For example, if your appointment is at 9am on a Monday, inform your AHA before 9pm on the Sunday before. To cancel or reschedule, you must contact your AHA directly via a text message or phone call. If you miss an appointment, cancel or reschedule within 12 [...]
Invoicing occurs fortnightly. If you are paying for the service privately, or if your NDIS funding is self or plan-managed, you will be emailed an invoice that can be paid via direct bank transfer or PayID. Participants with agency-managed NDIS funding can request to have their invoices sent to them. Allied health assistants are not [...]
