For people seeking assistance

  • What are the pricing rates?

    To view our rates and frequently asked questions, please check out our Pricing Page. If you have any questions, please contact us at info@foratherapy.com or call us on 1800 921 422.

  • Do I need to pay for Meet and Greet (M&G) sessions?

    Our meet and greets are complimentary 1-hour (maximum) sessions to allow both parties to find out whether they are a good fit for each other. You will have a complimentary meet and greet with each allied health assistant that you are interested in if they have submitted their application.

  • Will I be charged if I want to reschedule a session?

    If you would like to reschedule a session within the cancellation period, you will be charged. To avoid charges, please aim to reschedule your session as soon as possible.

  • How much will I be charged if I cancel or reschedule a therapy assistant session?

    If a session is cancelled within 12 hours of the scheduled session, you will be charged the full amount for the session (up to a maximum of 2 hours).

  • I don’t think I should be charged for the cancellation session, what can I do?

    We understand that things can occur last minute which can result in a cancelled session. If you feel that you shouldn’t be charged for a cancellation session due to your situation, please email info@foratherapy.com or give us a call on 1800 921 422.

  • When did your cancellation policy change?

    Our cancellation policy changed as of 22nd November 2021. A reminder email was sent out to our users about this change.

  • I have accidentally paid for an invoice twice, can you please reverse this?

    Please email accounts@foratherapy.com and provide the invoice number, payment date and total amount. Our accounts team will take care of this for you.

  • How much time before an Allied Health Professional session can I cancel or reschedule without getting charged?

    If a session is cancelled before 48 hours of the scheduled session, you will not be charged for the session.

  • What if my allied health assistant sees two of my children back-to-back?

    If your allied health assistant (AHA) sees two of your children back-to-back and consecutively works for 1.5 hours or longer, these changes won't affect you. For example, if your AHA spends one hour with the first child, and another hour with the second child immediately after, neither you or your AHA will notice any difference [...]

  • How long will it take for someone to get back to me after I email you?

    We will aim to get back to you as soon as possible! Please give us a call on 1800 921 422 if you have not heard back from us.

  • I have questions about my invoice. Who do I speak with?

    For any questions or concerns about invoicing, pay rates or anything related to finances, please email accounts@foratherapy.com.

  • How much will I be charged if I cancel or reschedule an Allied Health Professional session?

    If a session is cancelled within 48 hours of the scheduled session, you will be charged the full amount for the session.

  • The allied health assistant has recorded travel allowance without my agreement. What can I do?

    Please email accounts@foratherapy.com to let us know. We will contact the allied health assistant to confirm whether they are willing to continue sessions without travel allowance or if they are open to extending their shift hours to make the travel more worthwhile. We will aim to find a solution that would work for you both. [...]

  • Do I need to pay for a allied health assistant’s travel time?

    We will aim to match you with an allied health assistant that is within 20 minutes driving distance from your home to avoid you paying travel fees. We normally don’t charge you for the allied health assistants travel time to and from your home. However, according to the NDIS, the maximum amount of travel time [...]

  • How are travel charges calculated?

    Fora calculates travel time using Google maps driving times regardless of whether the therapy assistant is driving or taking public transport. For example, the distance from your home to allied health assistant's home via car is 40 minutes one way: you would be charged an additional 20 minutes to travel to your home and; an [...]

  • What happens if there is a work-related injury?

    If there is a work-related injury, Fora and the allied health assistant will be required to fill out a worker injury claim form The completed forms will be sent to our insurance company The insurance company will investigate the incident The insurance company decides the next steps and informs the parties involved

  • How do I make a complaint?

    We work towards providing a high level of service and support for our customers and workers. Please share your feedback with us – complaints, compliments and suggestions will help us to better our service in order to assist you. For Fora Customers: You can lodge a complaint online or over the phone. Email info@foratherapy.com and [...]

  • I have filled out an application form. What happens from here?

    An Fora team member will review the application once submitted. If the application is missing information or we need to clarify the information provided, we will contact you. Once we finalise the application, a de-identified profile will be created and will be ready to be viewed by allied health assistants in your area on the [...]

  • What education do Fora allied health assistants have?

    Foras allied health assistants will have one or more of the following education backgrounds: Undergraduate and postgraduate students enrolled in accredited allied-health degrees (Occupational Therapy, Physiotherapy and Speech Pathology). Allied Health Assistants (completed a Certificate IV in Allied Health Assistance). Graduate therapists (Allied-health university students who have recently completed their degree). Interim therapists (those who [...]

  • Is Fora registered with the NDIS?

    Yes, Fora is a registered NDIS provider.